Frequently Asked Questions
Orders & Product Experience
Are your products handcrafted or machine-made?
Most of our pieces are handcrafted or hand-finished, which makes every product unique with subtle variations that add to its character.
Will the product look exactly like the images?
We maintain high visual accuracy. However, slight differences in tone, texture, or finish may occur due to lighting and craftsmanship.
Are these products durable?
Yes, our products are made using premium materials. However, as décor pieces, they should be handled with care to maintain longevity.
Do you offer limited edition pieces?
Yes, many of our collections are produced in limited quantities to maintain exclusivity.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email to monitor delivery in real time.
My tracking isn’t updating. What should I do?
Tracking updates may take 24 – 48 hours after dispatch. If it still doesn’t update, contact us with your Order ID.
What makes The Decor Mill different?
We focus on statement décor that blends craftsmanship with modern luxury, designed to elevate spaces not just fill them.
How should I care for my décor piece?
- Clean with a soft, dry cloth
- Avoid water exposure unless specified
- Handle with care to prevent damage
Payments, Shipping & Delivery
Is it safe to shop on your website?
Absolutely. All transactions are processed through secure and encrypted payment gateways, ensuring complete protection of your personal and payment information.
What payment options are available?
We accept UPI, debit/credit cards, net banking, and other major payment methods.
Will I receive a payment confirmation?
Yes, once your payment is successful, you will receive an order confirmation via SMS/email with complete order details.
How long will my order take to arrive?
- Dispatch: 2–4 working days
- Delivery: 5–7 business days across India
Delivery timelines may vary depending on your location and the shipping partner.
Do you deliver across India?
Yes, we offer delivery across PAN India.
How will I know my order has been shipped?
You will receive a shipping confirmation along with tracking details via SMS/email once your order is dispatched.
What happens if I am unavailable at the time of delivery?
Our courier partners will attempt delivery multiple times before marking the order as undelivered.
Why is my delivery taking longer than expected?
Delays may occasionally occur due to logistics operations, weather conditions, remote locations, or high order volumes.
Returns & Refunds
Can I return a product if I change my mind?
No. We follow a strict policy – returns are accepted only for damaged or defective products.
What is the return window?
You must raise a request within 7 days of delivery.
What proof is required?
A complete unboxing video (mandatory) along with clear images of the issue.
What happens after I raise a request?
Our team reviews your case within 24 -48 hours. If approved, we proceed with a replacement or refund.
Will I get a refund or replacement?
- Replacement is preferred (subject to availability)
- Refund is issued only if replacement is not possible
How long do refunds take?
Refunds are processed within 5 – 7 business days after approval.
What should I do if my product arrives damaged?
Record an unboxing video and share it with us within 7 days. This is mandatory for claim approval.
What if I receive the wrong item?
Contact us immediately with proof, and we will arrange a replacement.
What if I don’t have an unboxing video?
Unfortunately, without an unboxing video, we may not be able to process the claim.
Can I cancel my order?
Yes, cancellations are allowed within 12 hours of placing the order.
Can I change my delivery address?
Yes, only if the order has not been dispatched.
Account, Login & Cart
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your details easily.
I’m unable to log into my account, what should I do?
Please check your credentials and try resetting your password. If the issue persists, contact our support team for assistance.
I forgot my password, how can I reset it?
Click on the “Forgot Password” option on the login page and follow the instructions sent to your registered email.
Why am I not receiving the OTP or login email?
Please check your spam/junk folder or ensure your contact details are entered correctly. Network delays may also cause slight delays.
Why can’t I add a product to my cart?
This may happen if the product is out of stock, unavailable in your region, or due to a temporary technical issue. Please refresh the page or try again later.
My cart item disappeared, what happened?
Items in your cart are not reserved and may go out of stock or get removed if unavailable.
Can I modify my cart after adding items?
Yes, you can update quantities or remove items directly from your cart before checkout.
Why is my order not getting placed after checkout?
This could be due to payment failure, network issues, or incomplete details. Please retry or use a different payment method.
